Terms of use

1.0Initial visit

For your first clean only there is a one off charge to cover the additional time taken on the initial clean. This varies with house size and how often you would like us back, and will be explained when you sign up.

1.05What you can expect

Our pure water cleaning system is very effective at removing general dirt from your windows. It will not remove builders’ residue such as plaster, concrete or paint, stickers or adhesive, staining and discolouration on windows or frames caused by chemicals or rust, or UV bleaching of frames. If your windows have any of these, please tell us when we call to arrange your first clean.

1.1How often we visit

We offer a visit every 6 or 12 weeks. We ask for some flexibility of about a week either side of the date due, because rain and other factors move the round around.

1.2Bad weather

We will always try not to clean your windows in the rain, but we do still work in light rain and short showers. Our promise is that the results will be the same. If the rain is heavy we will not clean, and your clean carries over to the next working day.

1.3Turning us away

We will be as reliable as we can for you, and we ask the same in return. We make time and space in the round for you, and on the day of the clean it is too late for us to fill that slot with someone else.

If our team is turned away at the door, or the clean is cancelled on the day, we reserve the right to charge the full price expected and to end any ongoing service. We also reserve the right to charge the full price if access has not been made available on the day.

1.4Ending our services

You may cancel at any time, by phone on 07950 525883 or by email to julesprowindowcleaning@gmail.com.

We do not offer one off window cleans. By using our regular service you agree to a minimum of 3 cleans, and if you cancel before 3 cleans have taken place the remaining cleans are payable.

1.5Complaints

We will always try to give you the best possible service. If you are not satisfied with our work you must contact us within 24 hours of the clean, and we will return the next working day and re-clean your windows free of charge. Complaints made after 24 hours may not be re-cleaned.

We operate a no refund policy. Where you are unhappy with the work we will put it right free of charge, provided you tell us within 24 hours of the clean.

1.6Confidentiality

All customer information is kept on a confidential database. It is not discussed with or shared with any other individual or company, as required under data protection law. What we hold and what you can ask us to do with it is set out in our privacy notice.

1.7Payments

Customers on our 6 or 12 weekly rounds pay by Direct Debit, which we will set up with you when you join. Payment is collected automatically 5 days after each clean.

One off work such as gutter clearing, for customers not joining a regular round, is paid by credit or debit card in advance. This can be arranged over the phone on 07950 525883. Once payment is made we will book the work to be completed within 1 week.

1.8Who we are

Jules Pro Window Cleaning is a trading name of Jules Pro Window Cleaning. These terms are governed by the law of England and Wales.